Features
Workflow Management
Establish a customized workflow that adheres to the company’s specific business processes and procedures. The application supports complex routing, enabling forms to skip steps or complete the entire workflow based on predefined conditions.
Routing logic
The system supports complex routing logic, enabling forms to bypass specific steps or complete the workflow entirely based on predetermined conditions. This feature improves workflow efficiency and streamlines the process.
Dispatch function
Prioritize work orders based on urgency and assign or reassign single or multiple work assignments to agents for completion.
Review and approval workflow
Establish various levels of review and approval procedures and outline criteria to automatically route forms to the next stages is required.